Refund policy

If you need to cancel an order you must notify us immediately and before your purchase has been dispatched. If your purchase has been dispatched or if you’ve already received your order please see the Returns Policy for further information.

Please note a 50% deposit is required on all commissions and will be lost if cancelled before they are started. Once a commission has been started it cannot be cancelled.

Returns

If for any reason you wish to return your goods, you will need to contact within 14 working days. Items must be in their original packaging and unused for any refund. The goods are the customers responsibility until they reach our registered address. Please ensure you sufficiently pack your goods to prevent damage in transit. We reserve the right to refuse the return of goods which have been damaged because they were not appropriately re packaged.

Postage costs are non refundable with exception of faulty goods. CBD request using a traceable method of postage for returns.

If the item was purchased at a stockist please contact them directly and they will forward the query to me.